Alpacto › Support
Alpacto support: short answers first, then a person
The answers below cover the questions we get most often. If they are not enough, write to support@alpacto.com.
Getting back into your account
On the sign-in screen tap “Forgot password?” and enter your email. The one-time link works for 60 minutes (see the terms). After you change the password, every device will ask you to sign in again.
If the email does not arrive, check the spam folder, wait a few minutes and request it again.
Contacts and invitations
Create an invitation link and send it to someone you know. Once they confirm, you will see each other in your contact lists. You can pause or block a contact from the contact screen.
Coins, rewards and bets
Coins are earned for completed pacts and spent on rewards offered by the other person. You can rename a reward, change its price or switch it off. Obligations that were already issued do not change.
The person who is owed the reward closes the obligation by choosing “Received” or “No longer needed”. The person who owes it does not have a separate confirmation step. Coins have no monetary value.
Both of you call the outcome of a bet: each says who won. If the answers match, the bet is closed; if they differ, you talk it over and answer again.
Account and data
Freezing keeps your data but closes the product features until you restore the account. Deletion cannot be undone. It removes your access and personal profile details. Shared pacts, completion marks, rewards, balances, obligations and messages remain available to the other person, who can close outstanding pacts and obligations.
You can request deletion in the app settings or on the account deletion page. What we store and why is on the privacy page.
Safety
If someone pressures you, threatens you or posts unacceptable content, block the contact. The connection closes immediately, and that person cannot open it again. If you need help, write to support@alpacto.com and tell us what happened.
You can also report the content itself, without leaving the app. Press and hold a message from the other person in the chat to open the report form. Choose a reason and follow the form. The report is saved together with a copy of the content, and the other person is not told about it. The report and its copy are deleted after 90 days, or earlier if either the person who sent the report or the person it concerns deletes their account.
Reporting is not blocking. A block works immediately and is in your hands; a report is a message to us, and we do not promise a review time for it.
Reporting a bug
Send us your device model, the OS and Alpacto versions, what you did and what you expected to happen. Do not send your password or any one-time links.